I’m sure like Class Networks, the main initial priority for IT and Telecoms companies was to ensure that their customers remained operational, to provide critical help and support services to vulnerable people, as well as those at the high-risk end of the current pandemic. Our focus was to ensure our charities could work from home in a matter of hours!
It is now time to reassess your current homeworking solutions, as they could end up costing you more because they are traditionally used as interim solutions for short periods of outage. This can result in higher monthly bills e.g. line rental, phone system maintenance and call forwarding costs if used for longer than planned. Some homeworking options can also affect customer service and fundraising operations where it becomes difficult to manage phone diverts efficiently over a prolonged period of time:-
Unable to answer all or transfer incoming calls
Voicemails going straight to the 07 mobile voicemail and other staff members unable to access
Time and resource spent listening to voicemails and forwarding messages
· Look at moving to a cloud-based system
· Upgrade connectivity at the office
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