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⭐ Introducing Helpful Answers and Helpers Badges ⭐

Aggie Silova Former Community Manager - Your new Community Manager is Rose Cruickshank at CharityConnect Posted 2 years ago

We have some exciting news for you! 🎉🎉🎉
We’re introducing Helpful Answers ✅and Charity Connect Helpers Badges ⭐ — our way of giving you some new tools to recognise your fellow members and celebrate all the amazing work you're doing for one another! It’s also our way of saying thank you for being community superstars and making a real difference in the sector. 
The concept and designs were created in collaboration with our members a few months back in user research sessions — a special thanks to everyone who came to see us in person/spoke with us on the phone. Since then, the team has worked hard to incorporate all the feedback and suggestions shared to build tools that empower you, our lovely members, to celebrate peer support, collaboration and resource sharing in the sector. 🤝 We are stronger together!
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So what are Helpful Answers?  ✅
Ever wished you could celebrate someone for providing amazing advice? Well, now you can do just that by marking their answer as helpful. It's a simple and easy way of saying ‘THANK YOU, you've been super helpful!’ Trust us, it will put a smile on their face. By marking Helpful Answers, you are helping your peers to earn their Helpers Badges - recognising their expertise and encouraging more collaboration and support in the sector. 😍
 There’s just a few things to bear in mind:
  • You can mark a comment as Helpful in the comment section of your thread.
  • Only the Original Poster (the person who started a discussion thread) will be able to mark an answer as Helpful.
  • We want to make sure you’re celebrating the best and most helpful responses, which is why you can only select up to 3 Helpful Answers per thread — so choose wisely. Of course, we still encourage you to thank all your helpers by either giving them a thumbs up or responding to their comments. All help is appreciated but some members go that extra mile to help out, which is why we want to showcase their advice.
  • Every comment marked as Helpful will be floated to the top of the comments section, making it easy for others to find help and benefit from.
  • Once you’ve marked a comment as Helpful, it can’t be undone. But don’t worry, we always double-check that you meant to do that before it goes live.  Get in touch with our Community Manager if you need any support
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And what about Helpers Badges? ⭐
Helpers Badges are our way of recognising the savvy community superstars who go above and beyond to help their fellow colleagues in the sector. 💫This is a very special recognition as it comes directly from your peers — you'll automatically collect the badges as your answers get marked as Helpful by your fellow community members. The badges will then be displayed on your community profile and show every time you post or comment. There are five levels to Helpers Badges, and you'll be collecting more badges as you earn more Helpful Answers on the community. 
Level 1 Helpers Badge
  • Collect five Helpful Answers to earn your first shiny Helpers Badge
Level 2 Helpers Badge
  • Collect 25 Helpful Answers (in total) to earn your Level 2 Helpers Badge
Level 3 Helpers Badge
  • Collect 50 Helpful Answers (in total) to earn your Level 3 Helpers Badge
Level 4 Helpers Badge
  • Collect 150 Helpful Answers (in total) to earn your Level 4 Helpers Badge
Level 5 Helpers Badge
  • Collect 300 Helpful Answers (in total) to earn your Level 5 Helpers Badge
Just keep in mind, this is a stage one development so we will continue improving the system and add more exciting badges for other activities worth celebrating on the community. There’s plenty more to come so keep an eye out for any updates in future. 😉 We also have some extra lovely surprises planned for our superstar Helpers but shh 🤫 for now. 
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Please don't hesitate to ask any questions or share your feedback — this is your community and we want to build it together with you, our lovely members. We are also thinking of writing some FAQs to help any new joiners who are interested in learning about Helpful Answers and Helpers Badges so please ask us anything — we want to make these new features accessible to everyone. 🤗 
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