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Facebook access policy for volunteers & staff

Kate Blake Regional Social Media Officer at Cats Protection Posted 4 years ago

Okay, here’s a subject which probably will make us all pull our hair out: Facebook access for volunteers and staff!
We have some colleagues who organically used their own personal accounts, a fake made up account, a duplicate ‘work’ account, or a shared account to carry out their facebook activities across multiple pages, events, ads, inbox management etc.
Three of those kind of accounts go against fb community guidance and we’ve already lost some that have been flagged and deleted by FB. My question is:
Does your organisation have a process/policy for accessing Facebook for work use, and what is it? I know those of us in digi roles will use FBM, also my preference, but I need to keep in mind that we have individuals with a range of capabilities - even if FBM is the answer, the guidance needs to be accessible.
Massive bonus points and loads of linkedin kudos if anyone would be happy to share their own un-branded documentation.
Tia!
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