CharityConnect Privacy and Cookie Policy

Last updated: May 2018

CharityConnect is a trading name of JobLadder Limited and is committed to protecting and respecting your privacy.

This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. “Personal Data” is information that might help identify you as an individual, such as your name, contact details, IP address or email address.

We are focused on the protection of your personal data and privacy, so please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting using our website https://www.charityconnect.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 and the GDPR, the data controller is JobLadder Limited of Milton House, 33A Milton Road, Hampton, Middlesex, TW12 2LL.

How do we collect personal data?

We collect and process personal data according to this Privacy Policy.

Most of the personal data we collect is provided freely by you when using our services. For example, when you create an account with us, you submit your name and your email address. The majority of the Personal Information you provide to us freely when you create an account, or via any information provided in posts or comments. It is good practice to be aware of what information you are providing.

If you do not wish us to collect and process this type of data, then do not submit it when using our services.

However, please be aware, some Personal Information may include information you volunteer, but unintentionally provided to us for instance by posting information on our site or by contacting us.

What personal data do we collect?

We collect and process personal data according to this Privacy Policy. CharityConnect collects your personal data from the following sources: (1) data you give us and (2) data we collect about you.

  1. Data you give us.

    This is information about you that you give us by; creating an account, filling in any forms on the website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you enter a competition, promotion or survey, and when you report a problem with the website.

    It can include:

    1. contact information such as your name, email address and location;
    2. details about your company and position;
    3. information about your interests and skills; and
    4. photos that may make you identifiable.

  2. Data we collect about you.

    With regard to each of your visits to CharityConnect, we will automatically collect the following information:

    1. technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform; and
    2. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our listed number.
    3. We use Google Analytics to help us to understand how people use our site and our service. You can learn about data privacy and security in Google Analytics, and how to opt out of Google Analytics, here.

Cookie Policy

  1. What is a cookie?

    A cookie is a small file of letters and numbers that are stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    The CharityConnect website uses cookies to distinguish you from other users of CharityConnect, and to allow you to log in. This helps us to provide you with a good experience when you browse CharityConnect and also allows us to improve the CharityConnect website. Depending on the purpose, we may use session cookies (which remain on your browser until you leave the site) and/ or persistent cookies (which remain on your browser or hard drive for a longer period of time).

    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the CharityConnect website.

  2. What type of cookies do we use?

    We use the following categories of cookies:

    1. Strictly necessary cookies. These cookies are required for the operation of the website. They include, for example, cookies that enable you to log into any secure areas of the website.
    2. Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
    3. Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you.
  3. Cookies and third parties

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    We may use third party tracker and data analytics service providers in addition to Google Analytics, such as Hotjar, to help us to understand how people use the website and our service. You can opt out of Hotjar here.

    We do not share the information we gather using cookies with anyone else. We assume that you have no objections to our use of cookies in this way.

Purposes of data processing

When you provide your personal data to us, the purpose for which you are providing that personal data will always be clear.

In general, we will process your personal data to:

  • create and administer your account with us;
  • verify your identity;
  • connect you with other users, including via Direct Messaging; and
  • communicate with you about our services.

We will also process your personal data:

  • internally, to inform decisions about our business operations and strategy; and
  • to contact you from time to time to market our own services to you.

We may collect data about you, in which case we will use this information as follows:

  • to administer CharityConnect and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep CharityConnect safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Legal basis for the use of your data

We rely on the following clauses as a legal basis for the collection and processing of your data:

  1. Consent

    For most instances CharityConnect processes your data with your consent. Consent is provided on creation of an account and with the utilisation of our services. We rely on consent in order to operate our service, contact users and for promotional purposes. Consent may be withdrawn at any time. Where consent is the legal basis for the processing of your data, we will cease operations after consent has been revoked. For example we will rely on consent to provide promotional e-mail content and will cease provision on receipt of withdrawal.

  2. Legitimate interest

    CharityConnect also processes data on the basis of legitimate interest. Such processing is only undertaken in the instance that there is no conflict with the data protection rights of the individual. These instances include:

    1. The short biography freely provided on your profile.
    2. Information freely provided on your profile, such as your sector of employment, organisations, memberships and interests.
    3. Where the processing of information is necessary to fulfill a legal obligation.
    4. We may process data in order to comply with our legal and regulatory obligations or provide assistance to the work of law enforcement organisations.

    Full details of all our legitimate interests are laid out in our data audit which can be viewed on request.

Who do we share data with?

CharityConnect may share your data with any member of our group; which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Access to personal data within CharityConnect and JobLadder is strictly restricted to those individuals who have a need to access the information for our business purposes.

CharityConnect may also share your data with the following selected third parties:

  1. Business partners, suppliers and sub-contractors for the performance of any contract we may enter into with them or you; and
  2. Analytics and search engine providers that assist us in the improvement and optimisation of the CharityConnect website.

We will also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the website’s terms of use, or to protect the rights, property, or safety of us, our customers, or others.

How do we store and protect your data?

Your data is securely stored and kept inside the European Economic Area (EEA) using access controls and encrypted passwords.

We will regularly review our retention of your personal data and delete any personal data which is not necessary for us to retain. Your data is stored according to the following retention schedule:

  1. After 5 years of inactivity, your data will be anonymised. Activity of a user might include: logging-in into the CharityConnect website, accessing content via our emails, or posting or commenting on CharityConnect.
  2. Retention cessation. If you request to delete your data, then the data will stop being retained and deleted or anonymised immediately.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to CharityConnect; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

International transfers of personal data

Though CharityConnect is based within the United Kingdom and is subject to GDPR, there are instances where we may send information outside of the UK, EU or EEA. Due to the technologies required for the website (transmission of data via Internet), your data may be transferred to a destination outside the EEA.

In such a scenario, we ensure that we transfer the minimum amount of data necessary, and enter into legal contracts with these third parties, to ensure your data is treated in accordance with this Privacy Policy and the European levels of data protection.

What are your rights as a data subject?

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. Except for information which you have specifically requested from us, our marketing communications will also provide you with a means to opt out of such communications in future. You can also exercise the right at any time by contacting us at [email protected].

You have the right to withdraw your consent to the processing of your personal data by submitting a written request to that effect to [email protected].

Furthermore, if you believe any of the personal data we hold about you is inaccurate, please tell us so we can correct it as necessary.

You always have the right to request the deletion of your data. We have a formal process which we will follow if you decide you would no longer like us to retain our data. We will follow our usual customer service response and be in touch to confirm we have received the request. Once the request has been received, it will take 7 business days for it to be completed. Please e-mail [email protected] if you would like to request deletion of your data.

If you are unhappy with the way your personal data has been processed by us, you have the right to lodge a complaint with the Information Commissioner’s Office through their site www.ico.org.uk.

The CharityConnect website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, and links shared by other users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

This Privacy Policy gives you the right to access information held about you. Your right of access can be exercised in accordance with this Privacy Policy. You can email at [email protected]. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, you will be notified by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].