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Know any good helpline training material? We want to up our game

Lucy Potter Support Adviser and Research Assistant at British Tinnitus Association Posted 4 years ago

Hi everyone,

Our organisation offer support services over a webchat function. We train up volunteers to be able to answer enquiries, but we would like to improve this. I was wondering if anyone else has specific training modules/guides for webchat or helpline enquiries?

It's hard not to come across robotty on these platforms, any advice appreicated.