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Using chatbots for self service options to reduces calls/emails

IT

Ikram Hirse Operations Manager at The Dancers Career Development Posted 4 years ago

Hi all, 
I was wondering if anyone has set up chatbot on their website for directing their beneficiaries to right programmes or services to reduce the number of calls and emails? If so, would love to hear your experiences - good or bad?
Thank you!
Ikram
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