Joan Smith
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Donation bank weights into Dynamics
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Scott Brown Retail Operations Data Administrator at The Air Ambulance Service Posted 4 hours ago
🚁 We’re on a Digital Transformation Journey at The Air Ambulance Service 🚁
Like many charities, we’re evolving how we use technology to better understand, engage and support our incredible community. A key part of our transformation programme is the implementation of Microsoft Dynamics, enabling us to build a true 360-degree view of our supporters.
One area we’re currently focusing on is our clothing donation banks.
Our ambition is to record the weights collected from each bank directly within Dynamics, attributing those figures to the host organisation record. This would allow us to better recognise impact, strengthen relationships, and gain more meaningful insight into the value generated through these partnerships.
I’d love to connect with others in the sector 👇
➡️ Has your charity implemented the recording of clothing bank donation weights within Microsoft Dynamics (or another CRM) against the host organisation record?
➡️ How did you structure it — custom entities, integrations, automation?
➡️ Any lessons learned or things you’d do differently?
Digital transformation is as much about collaboration as it is about technology — so I’m keen to learn from others who’ve been on a similar journey.
#DigitalTransformation #CharitySector #MicrosoftDynamics #NonprofitTech #RetailOperations #DataDriven #ThirdSector
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