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Do we need to complete a taxpayer information form for funds to be release on Eventbrite?

Finance

Vikki Robinson Operational Support Manager at The Survivors Trust Posted 6 months ago

We've recently run an event where attendees have purchased tickets through Eventbrite. Eventbrite have not released the funds to our charity yet, and although it's not clear why, I am wondering if it's because we haven't completed their Taxpayer Info form.
I've started to complete this but am a bit baffled. Eventbrite are an American company but apparently still require us (a UK charity) to fill in an IRS Substitute Form W-8BEN-E. 
Has anyone else based in the UK completed this form? If so, where did you get the necessary info from? Or is there a way around filling this in?
I am not a finance person so (a) don't want to have to fill this in if we don't need to, but (b) don't want to accidentally commit tax fraud!
Thanks in advance!
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