We're a new CIC and having a bit of a nightmare getting a bank account up and running! We've signed up with Starling but their support is non-existent and we're in limbo as they have not sent the ins...
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Hello. My CEO would like to appoint me as the internal 'cyber security specialist' (gulp). Can anyone point me toward some funded training for very tiny organisations or individuals? Has anyone compl...
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As a company limited by guarantee, we're going to need to file our accounts online with Companies House after March 2027. Has anyone looked into this? There seem to be a lot of different software s...
Hi everyone, looking for recommendations of pension providers.I look forward to hearing from you.
This question is from a member of our community that wishes to remain anonymous: We have a modest account with CafBank. The service has been progressively downgraded. A few years ago we were forced...
This question is from a member of our community that wishes to remain anonymous: Hi all, just a quick question. Our charity bank account hs received a couple of payments that simply read: HMRC Chari...
We’re a small charity team currently exploring options for office space one day a week to accommodate up to 37 staff. We’re open to flexible arrangements and would love to hear from anyone with suita...
This question is from a member of our community that wishes to remain anonymous: I would love to start a discussion about the PCI DSS compliance requirements. It is so complicated and confusing - or...
We are an independent animal rescue looking for recommendations for a new database. Our existing database is very old and is no longer supported. We need something that will keep records of all the...
Hey there, I am a Director of Operations for a charity looking to connect with a Cyber security expert in UK charity sector. Please let me know as it is urgent, many thanks.
Hi, I hope some of you might be able to help me. A major part of our charitable work is awarding grants (of Bibles etc.) to individuals and organisations all over the world. At the moment, we manage...
Hi, we sadly lost our Treasurer earlier this year. We have lost access to our online VAT account as everything was done from her personal email and phone. We have made many calls to HMRC but are una...
I run a CIC and had a great idea for a training app for an on the go bite sized learning app in the area we specialise in. Is there any grants, funding, support that can help with this?
I've just recently become a Trustee of an additional charity, which is community charity that has its own facilities. Unfortunately the IT equipment including all networking infrastructure is not rea...
Hi I am a new member and was very pleased to discover your site to ask questions that are niche to organisations like our Village Halland so not everyone understands them. Could someone recommend an...
Hello, we're looking at our expenditure and trying to save money where we can. We're currently with BT and I'm shocked at how much we're spending with them. Does anyone use a desk phone system that i...
Hi all, I am a financial planner and having worked for several investment management firms in the past, I’ve been asked to assist a couple of local charities with investment due diligence & performan...
Hi, I help run a small community theatre group that has been running for 18 months. Due to grants and funding, we'll likely exceed the £5k revenue per year, so we need to be a charity. I've successf...
This question is from a member of our community that wishes to remain anonymous: The charity I work for has been one of the many impacted by the recent change in CAF Bank’s system. It’s been extreme...
Good morning all, I’m looking for a bit of business advice. I’ve been working with a small charity to speculatively develop a management system. They’ve shown interest in using it and are now asking...
Hi everyone our charity has just experienced the abrupt closure of our bank account for the second time, and we were given no clear explanation either time. This has caused serious disruptions to our...
We are a small charity set up less than two years ago. It is registered with the Charity Commission. The Board of Trustees have approved me buying few office equipment such as a filing cabinet and a...
Hello! Does anyone know how to estimate a cost of obtaining legal advice if we decide to close our non-profit? Also, would the Board of Non-Exec Directors need separate advice. I have a separate quo...
Hi there We have a small charity which offers telephone advice three times a week. Our current phone system (VOIP) is not great. We don't have administrative control over a lot of the functions - c...
Hi all We are using Mail Chimp to send out our communications, and we have recently had issues with the emails going into Junk. Has anyone else had similar problems? What is everyone using to send gr...
I am looking for some pro bono accountancy to establish a New Service, can anyone advise me ?
Stewardship Payroll Bureau emailed its CAF bank clients yesterday to advise that "we were unable to collect funds from a number of our CAF Bank clients’ as their usual monthly Direct Debit failed. Th...
Which CRM platforms are you using or are ideal for a charity with three different audiences (or contact types) - alumni, commercial and fundraising?
Is anyone having trouble with the new CAF bank online launched on Monday. I think it is useless and has lost a lot of the functionality it had before. I am going to change bank. Does anyone have one...
We registered our charity at the end of April 2025, and other than the initial registration response, we haven't heard anything back. Our deletion date has been shifted back 3 months on their website...
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