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Donation Manager lack of response - should I report?

Finance

Simon Lees Chair of Trustees at Bromley Borough Foodbank Posted 1 year ago

We have used NowDonate part of Donation Manager for a number of ears without problems. Recently the Gift Aid claim process seems to not work. I have tried numerous times to contact them by email but to no avail.  
There is not telephone contact and it looks like no staff.  This raises questions about data security and lose of money.  
Should I report them to the Charity Commission?
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