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How do we change our telephone number?

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Leila Hobart Founder at InspireUK - The Charity Posted 2 years ago

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Good morning, 
I'm currently looking at recommendations for a solution for our telephone lines, at present as we have recently been registered the number is my personal mobile number which I'd like to be changed. I'm wondering what the cheapest / most cost efficient solution might be?
.We don't receive a huge number of calls inbound most of our enquiries are via email.
Many thanks in advance for any suggestions.
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David Head

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Charity Consultant at Change is the Only Constant (consultancy) 2 years ago

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Another vote from me for VOIPFONE, excellent service with charity offering too, and gives huge flexibility over where and how you operate.
David

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Sam Thomson

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CEO at 2 years ago

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We have done the same thing moving from a personal number. Lebara do a monthly mobile contract which costs approx £3.50pm (this was an offer which runs frequently but full price is £5pm).
From my experience, I'd advise against getting an additional number on your own phone - I tried this but despite having 2 numbers to keep work/life separate, the phone continually tried to be 'helpful' by joining up social media contacts, for example across the 2 so it wasn't possible to truly 'switch it off.'

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Jacqui Barbet-Shields

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at Fmcpclub/Melongcovidhub 2 years ago

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Jon Stutfield

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Volunteer Digital Consultant at Various 2 years ago

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Hi Leila
Our remote team uses Soho66, who are a low cost VOIP provider. You can direct any number to them (or they will provide one) and receive calls using softphone apps (we use Groundwire, but there are free alternatives). When we had an office, we had desktop VOIP phones that Soho66 provided. This costs us about £5 per month for 5 lines.
Alternatively, there are app providers that make the whole thing a little easier. RingCentral is well known, but CircleLoop or VOIPStudio are much cheaper and probably better for small organisations. You'll pay about £5 per user per month, plus call charges.
Microsoft and Google also have phone services, if you already use their Teams/Workspace services.
Cheers,
Jon
-- 
CEO, Bliss (digital agency for non-profits)
Digital Director, Parental Engagement Network (educational non-profit)
 

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Philip Wilson

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Volunteer at Whisper 2 years ago

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With Voipfone you can also just set your charity number to forward to your current mobile number (on your phone it will look like a call FROM your charity number) in which case there's a mobile call charge for each incoming call, so it's not strictly necessary to make outgoing calls, you can just forward incoming calls like that as another way to use up some credit.

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Philip Wilson

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Voipfone https://www.voipfone.co.uk/charities.php will give you a number for free, provided you make outgoing calls on it from time to time. Their service is sophisticated and lets you do most things you might want to do. You might want an 0300 number, which is a non-geographical number typically used by government departments and charities. Outgoing calls are charged on a pay as you go basis, so every now and then you would need to buy say £10 credit. If you don't buy credit then after a while they will put you on their full price tariff, the cost of which depends on what services you're using, but it costs us £10 per month.

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Vince Wolverson

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Philip Wilson   Thanks for this Phillip, sounds like the solution we are looking at for our charity!

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