Hello,

We need to implement some improvements around how we best safeguard our volunteers and keep them safe when they are interacting with our clients.

There are a few things we need to consider:

- do we have a legal duty of care for our volunteers like we do our clients?
- what action do we take if we are concerned about a volunteer (e.g. they haven't responded/answered their phone/ behaviour is out of the ordinary.)
- knowing the difference between being concerned and the volunteer  'ghosting' us (we don't want to be badgering volunteers that just simply don't have time to volunteer anymore.)

- How do we create an effective risk assessment for volunteers that are 'out and about' (e.g. visiting a client in their home, at a local cafe or park.)
- where do we draw the line on contact etc

Any advice and information you can offer me would be much appreciated. Thank you, Kellie