Have these major outages been a regular occurence with CAF Bank?
Joan Smith
Admin, Ops, IT & Finance
To anyone who use Beacon CRM - PLEASE READ
IT
New
David Pottrell Head of Digital at Nebula Posted 13 hours ago
Beacon recently experienced a cyber-security incident that affected their systems.
If you held a Beacon account before 4am GMT on Monday 27 July 2026, assume you are in scope. That includes free trial accounts.
Do these things:
- Revoke your integrations and API keys. Anything connected to your CRM, including form tools, email platforms, payment integrations and Zapier-style connectors, should be revoked and reconnected. Beacon has a guide for this. Do it before anything else.
- Appoint one lead contact. One person collates your organisation’s questions and talks to the supplier. Everyone else routes through them. This is genuinely in your interest, not just theirs. Support queues in an incident are long, and five people asking five versions of the same question gets you answered slower.
- Find your own policies. Most charities have a Data Breach and Incident Response Policy, a Data Protection Policy, and possibly a Safeguarding Policy. Whatever you wrote in them, you now need to do. If you have never read them, today is the day.
Plain English Checklist: https://nebula.design/security/your-crm-provider-has-had-a-security-incident-what-now/
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