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Introverts have a voice worth hearing

Clare Lucas Former charity campaigner at Mencap and MDUK Posted 8 years ago

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CharityConnect: Introverts have a voice worth hearing

The theories and classifications

Stemming from the work of Carl Jung, personality theories traditionally place people as either having the traits of extraversion and introversion; extroverts or introverts. Whilst extroverts are characterised as outgoing and talkative, introverts are depicted as more reserved, inward looking and solitary in their behaviour. Although often posited as being mutually exclusive, a third trait of ambiversion challenges this. Instead, the suggestion is that extroversion and introversion are two extremes of a personality continuum, with ambiversion falling in the middle and possessing characteristics of both. There is a huge amount of debate around all of this. The way I see it, we all have a bit of introversion and extroversion in us it’s just the case that situational factors can magnify certain personality tendencies or mannerisms at a given time (Lucas, 2016).
 

Perceptions (and stereotypes!) of personality types

I’m not a fan of labels. However, I find personality theories fascinating (probably one of the reasons that sparked my interest in Psychology). What troubles me about labels is that they are often tied up with damaging (and inaccurate) stereotypes. This is certainly true of personality types. When you look at the descriptors used to describe introverts and extroverts you find the latter associated with positive words (e.g. friendly, outgoing and confident) and the former with negative words (e.g. shy, withdrawn and cold). This immediately gives the impression that one is preferable over the other. It is damaging because it makes those labelled as introverts feel that there is something wrong with them. This is often reflected in the fact that people talk about being an introvert as though it is some secret to be ashamed of or apologise for. This needs to change. Although, I may have a vested interest…
 

My name is Clare and I’m an introvert

There are a whole host of different personality tests you can take that tell you about the traits you possess. I’ve taken quite a few, from Myers-Briggs, to ones like this one a colleague sent me (thanks Sian!). Depending on the one I take, I either fall strongly within the introvert or, when an option, the ambivert camp. This makes sense to me.
 
If I’m honest with myself (and you all) my natural tendency has always been towards introvertism. Throughout my life I have liked time by myself getting lost in music, movies or a book. However, I do have my extrovert moments, particularly when around those people I know well and feel most comfortable around. Saying that, if you put me in an unfamiliar place with people I don’t know, I do start to close in on myself and want nothing more than to escape somewhere quiet and listen to some calming music (Swan Lake is always a “go to”). This can present some challenges in my line of work.
 

Personality types in the world of campaigning

Recently, I watched a fantastic TEDx talk by the brilliant Sarah Corbett, who founded the Craftivist Collective. I would highly recommend watching it. Her talk focussed on why Activism needs introverts. As someone who sometimes feels like an introvert struggling to fit into an extrovert's world, the talk really struck a chord with me and is what sparked this blog.
In my experience, the campaigning world feels jampacked with (at least seemingly) extroverted people. People who seem comfortable and invigorated by crowds of people. People who are willing to pick up a placard or stop strangers in the street to tell them about their cause. I am in awe of these people. Just the thought of some of these activities makes me want to take a timeout with Tchaikovsky.
So, how can introverts fit into the campaigning world?
 

Sarah’s approach- Craftivism

I’ve been a big fan of Sarah’s work since I first encountered her via the ECF list. I’ve enjoyed craft throughout my life (sometimes with more enthusiasm than skill!), so was immediately drawn to the way Sarah had combined her passions for creativity and activism in a way that was successfully challenging injustices but also challenging the way we think about activism; you don’t have to shout the loudest to achieve change.   
A few years ago, I got the chance to meet Sarah in person and take part in a Craftivist workshop- the product of this is pictured at the top of the blog. The workshop came towards the end of a two day conference which was jampacked with networking, presentations and idea sharing. Despite all the inspiration that I’d been exposed to over those two days, I can honestly say I felt more connected with my activist self when sat on the grass, sewing a fabric footprint in silence.
Craftivism is unique as it encourages people to take time, to be more personal with their activism and also to do something a bit different, which gains the interest of the target. Let’s face it, a handkerchief with a handsewn message on it is going to grab someone's attention more than an email. A strong message from Sarah is that the campaigning world needs to adapt to accommodate the more introverted amongst us; both the campaigners and the targets. I think this is really important. We need to remember that not all campaigners or decision makers are extroverts or, even if they are, they may benefit from a more introverted approach.
 

How do I fit in?

For me, Sarah’s speech felt like a reassuring hug, particularly as she is someone I admire so much as a campaigner. Like Sarah, I love campaigning and care deeply about the work that I do. Part of what I love about campaigning is how invigorating it can be. Whether it's the infectious enthusiasm of a group of campaigners or the immense satisfaction and joy that comes from achieving a campaign victory. However, the campaigning world can also feel overwhelming. When you care about something, it is hard not to feel drained when you feel like you are fighting a losing battle. You often have to channel Chumbawamba to keep yourself going.
Being on the introverted end of the spectrum, I’ve found there are certain aspects of campaigning that are not my natural forte. In the early days, I found I was often pushing myself out of my comfort zone to make sure I appeared “keen.” Over time, I’ve got a clearer idea of where my strengths really lie. I love writing or speaking about our work to convey what we do and why it matters to others. I enjoy being strategic, thinking about the wider picture but also getting into the detail; I love plans, diagrams and spreadsheets!
I have also developed a passion for online campaigning. I love that fact that it allows you the ability to work with thousands of passionate supporters without me having to be physically present at all times. I can communicate with all our campaigners at once, no matter where they are. At the same time, it also allows me the option to have more personalised conversations with individuals from time to time. I also enjoy the stories you can tell with a petition or action, both to the audience and the targets; highlighting the real people and lives behind a wider issue. Above all, I love seeing the difference the work we do can make and the lives it changes for the better. That is what it is all about and what keeps me going during the difficult times.
 

Conclusion? We need to celebrate the diversity of personalities in our sector

There is and must be a place for the more introverted person in the campaigns world. Society is made up of introverts, extroverts and ambiverts so it makes sense that those working in the campaigning world should be a mixture too. However, in a field that sometimes favours the extroverts amongst us, those who do not fit that mould can feel alienated. I believe that as a sector, we need to be better at valuing the strengths of the different personalities that make it up, learning from them and channeling this into our work.
But, that’s just what I think (and I am biased!)

I’m interested to hear all of your views too, extroverts, introverts and ambiverts alike! How do your personality traits interact with your work in the charity sector? What challenges and opportunities does this present for you?
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A CharityConnect User

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at 8 years ago

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I was very happy to see this post, I am an introvert working in fundraising and I certainly agree that we are in a minority. It can be overwhelming at times.
I went to an IoF conference last year, and at the networking lunch I had to run off to a coffee shop elsewhere! 
All I can say is, thank goodness for Trusts/Grants Fundraising roles - a perfect niche for the writer introverts among us.

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Leon Ward

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Programme Innovation Director, Trustee and NED at Future First 8 years ago

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You make some excellent points and I think there are different ways that Boards can work to encourage the voices of all. I did write about it; you can find some tips, here: https://www.charityconnect.co.uk/post/tips-for-trustees-finding-your-voice/114

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A CharityConnect User

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Thanks for sharing Clare, really interesting post and the Myers Briggs test gives some really useful results.
 

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Melanie Adey

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Donor Experience Officer at University of Birmingham 8 years ago

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This is very interesting, thank you. As an introvert myself working in fundraising, I can certainly understand and empathise with the challenges it can throw up! I am potentially interested in working in campaigns, and it's great to hear about your successes and that fellow introverts can be accommodated for.

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A CharityConnect User

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Thanks for the post, Clare - and I definitely agree we have to embrace diversity. Personally, I've always subscribed more to the Myers-Briggs definition of intro-/extroversion, based less on how "outgoing" you are and more on how you recharge. Most people who meet me would automatically assume I'm an extrovert, but while I enjoy socialising and hanging out with friends, the only way I can recharge my batteries is to be alone for a spell. My wife is the opposite (she needs other people's energy to replenish hers), which presents a few challenges in our relationship!
If anyone is interested in learning more about their type, this is the best free "Myers-Briggs"-type test I've found. It was spot-on for me and provides loads of detail on what all elements mean. I also think this is a really worthwhile exercise to ask team members to do, because as a manager knowing someone's personality type can go a long way towards helping support them more effectively and relate to them in the right way.

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Clare Lucas

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Former charity campaigner at Mencap and MDUK 8 years ago

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Thanks for sharing Oli! I actually did that test before writing this blog and came out as an Advocate- the descriptors and strengths and weaknesses were spot on. I'd definitely recommend others check it out too. 

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A CharityConnect User

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I am most definitely an introvert. I work within volunteer management which I enjoy and is a quieter way to get involved with charity. I am very interested in campaigning but I often find the way it's done I am uncomfortable with or just don't fit in with. I do find that a lot of behaviours expected within the workplace will be worded a bit against introversion, and just like in school reports I still in my adult life get 'being quiet' written into my end of year reviews. There doesn't seem to be any negative effect on my work attached so I don't know why it's still seen as a negative thing that has to be brought up. I don't often see loud people being told to be quiet! I'm also a fan of Sarah and the Craftivist Collective and have been involved in various projects of theirs. Nice to hear from a fellow Craftivist!

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A CharityConnect User

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When the buzz words like "Diversity" & "Positive Discrimination" & "Equal Opportunities" are pumped out by the politically correct we must be very careful to pitstop awhile and think what is a Diverse work place?
We are not so childish to think a work place with big eared people and small eared people means a truely divierse workplace. Like wise a work place with men, women and transgender people is an irrelivant type of diversity.
To me what diversity means the most is diverse personalities, diverse brains,  diverse life experiences, diverse backgrounds, diverse futures. 
Hence a workplace with Introverst & Extroverts.
a workplace with poor people & rich people
a workplace with those blessed with many talents & those blessed with only small talent
a workplace with those who are very phsically fit & those with profound physical handicaps.
This is the more meaningful diversity, not the almost insultingly naive; she's a women, he's a man, that guys the token gay and that other bloke over there is the token hetrosexual!

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A CharityConnect User

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Very interesting.
My last agency was a big fan of DiSC profiling - https://www.discprofile.com/what-is-disc/overview/ Less about 'labels', more about understanding behaviours - your own, and those of others - particularly when in 'back-up' (i.e. stressed!) and the value of working with others with differing profiles. 

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Peter Tate

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Charity Training Consultant at Freelance 8 years ago

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Thanks for the article Clare! I am a trainer / training designer mostly in the charity sector and am an extrovert but I am very aware that training is often unfavourable to introverts in that it expects folks to immediately share ideas or have discussion on a topic just covered. I try to build reflective time into training for personal processing and if space is given for introverts they may make a more reflective contribution to the overall discussion than extroverts initially. I think too that using a blend of classroom and digital training can really work well for introverts so with a trend towards digital, things may actually get better for introverts!

Having said that, I do also recall one course with predominantly introvert participants and did not discover until project stage that there was misunderstanding over how some key concepts came together, which I think would have been highlighted much earlier in the course if it had had a stronger extrovert presence.
So both are needed for forming ideas and both need to be made space for within the workplace!

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Clare Lucas

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Hi Peter, thanks for your post! It's really interesting to hear your take on things from a training perspective. I've often found training quite a stressful experience as I need to push myself to be more extrovert. It's why I really love the open space and action learning set approach as it also places emphasis on listening and time for thinking and reflecting on things, silently or out loud. Like you say, I think the key is to find a balance and just be aware that different methods work well for different people. 

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A CharityConnect User

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Hi Clare, thanks for highlighting this. I tend to fall in the ambivert category as I'd happily approach people on the street to discuss a campaign I'm passionate about. I've had lots of practise in journalism interviewing strangers and pulling interesting quotes out of them. On the other hand working in large groups I tend to be the listener. Rather than being the loudest about my ideas, I like to process the info after listening and thinking about what other people have said and then feedback later. This is quite often how inspiration strikes!
As you said about Craftivist Collective that's what is great about Sarah's campaign group: you can sit quietly to think and create craft that will make more of an impact than a quick email. At the same time you're calmly exchanging thoughts with other introvert activists. It's a refreshing change from activism being labeled as for the most extroverted or loudest, e.g.the angry protest banner stereotype. 
I met Sarah in Shoreditch a few years ago and thought her campaign style was great ( she had a small group of craftivists after starting out as a solo blogger! ) 
Here's a link to the Big Issue magazine feature I wrote about Sarah:
https://craftivist-collective.com/blog/2011/10/double-page-feature-in-big-issue-north-go-and-buy-yours-off-a-vendor-10th-16th-october/

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Clare Lucas

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Hi Jameela, thanks for your comment. I love your feature about Sarah. You capture the beauty of Craftivism really well. Sarah is such an inspirational woman :-) 

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