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Top tips | Charity collaborations advice from sector experts 🤝

Leadership

Aggie Silova Former Community Manager - Your new Community Manager is Ocean King at CharityConnect Posted 5 years ago

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A lot of questions have been raised by CC members who are eager to explore collaborations but aren’t sure about the challenges, risks and work involved. Does this sound familiar? Then hopefully you’ve come to the right place! We collected loads of helpful expert advice shared in our recent Q&A to help address some of your concerns and establish a go-to guide for best practices in charity collaborations. Â đŸ€
1. Know your ‘Why’
You should always be really clear on what your reasons for merging/collaborating are. It should be about extending the reach or diversifying your impact, not just growth or chasing money. Also, many charities think merging is the only option when facing tough times. Sometimes it is, but if not done strategically it can ultimately lead to the same conclusion. 
(Tip by Wayne Murray, Strategy Director at Audience: Fundraising and Communications) 
2. Stay true to your values
Values, for any organisation, are important. But in the charity sector, this should be what drives every decision you make. When starting a new collaboration, map out your values, mission and organisational strategy. Then stick to that strategy and only engage with potential partners that can help you achieve your goals. Too many charities (not just small ones) chase money and drift from their vision. Share that vision with potential partners and help them to see how they can genuinely help, especially with limited internal capacity. And if it doesn’t align with your mission, don't be afraid to say ‘no’.
(Tip by Wayne Murray, Strategy Director at Audience: Fundraising and Communications) 
Think broadly about the skills and expertise gap that a partner could fill to best support your beneficiaries/community. It starts with strategic planning and being clear about the context you are working in, carrying out external and emerging trends analysis and competitor/collaborator mapping.
(Tip by Jane Cockerell, Chair at 52 Lives)
3. Connect locally and create alliances
Start by building relationships with your local communities. Local-level alliances are a really good route to develop connections and foster collaborations. For example, the VCSE Alliance has a pivotal role to play in understanding the VCSE sector and ecosystem and connecting charities. In Gloucestershire, the county council has commissioned locality-based ‘Know your patch’ networks which are facilitated by local charities. They are around connecting VCSE and the public sector and provide a regular space (online and in meetings) for charities to get together and engage. These networks take time to develop and become known and trusted, but they seem to be a really positive development in the county. 
(Tip by Jane Cockerell, Chair at 52 Lives)
4. Be prepared to invest time
Know the party you’re getting into bed with and spend real-time understanding their business, their motivation for collaboration and whether you’re a cultural or values ‘fit’. Don't say yes just because it means growth; the cost to your own organisation of merger or collaboration could be years of turmoil and lost productivity whilst your own vision and mission drifts. Be clear on what you want and need from the relationship and if you cannot get it—walk away.
(Tip by Alison Lowe, Chief Executive at Touchstone)
The most successful partnership that Zest is in took over a year to develop before all parties were ready to 'sign on the dotted line' so be wary of any rush to get you to work in collaboration. As a minimum, you would need to have done some work around shared values, conflict resolution and common purpose. And it has to be ongoing. We have a biannual staff get together and senior managers and CEO meet regularly to identify and work through issues.
(Tip by Dom Charkin, Operations Manager at Zest)
5. Communicate openly
A framework for the collaboration with agreed steps and inputs is always really helpful—as is honesty in what each party can bring to any collaboration. If it looks or feels like one party isn't sharing the weight in an expected way, then always have an early conversation to try to understand what the difficulties or barrier towards delivery are. It may be that these can be resolved or mitigated through pooling expertise or resources. If it's not resolvable and the impact on your collaboration is serious, then you may need to consider pausing or ending it. 
(Heather Beer, Director of Transition at Carers Gloucestershire)
6. Be realistic about your resources
Collaborations can take up a lot of time and can be especially challenging for small charities. Ask yourself: What do we want to achieve? What can we do on our own? What can be better done in a partnership? Then it's a case of looking at capacity and weighing up if/how much resources you allocate to a collaboration. 
(Tip by Wayne Murray, Strategy Director at Audience: Fundraising and Communications) 
Draw up a Partnership Development Project Plan that maps any risks and benefits, resources required and indicators/milestones for if you are on/off track. This project management approach gives a level of focus and clarity at the early stages that accelerate success or means that you ‘fail faster’ with less fall out of it.
(Tip by Jane Cockerell, Chair at 52 Lives)
7. Keep an eye out for any risks
The two biggest threats to a merger and/or collaboration are dissonance in the values base and poor due diligence which means you aren't necessarily getting what you signed up for—consider these two risks when entering a partnership.
(Tip by Alison Lowe, Chief Executive at Touchstone)  
"Some of the red flags [of any partnership] are a lack of a clear motivating purpose to collaborate on all sides, lack of willingness to have open and transparent conversations including about 'where might this go wrong', power imbalances that are not explicitly addressed and not enough resource committed to the process of collaboration. Make sure you always keep an eye out and address any red flags which could cause a further problem."
(Tip by Jane Cockerell, Chair at 52 Lives)
8. Define your brand identity and messaging
One of the biggest fears when it comes to collaborations (especially when a smaller charity is collaborating with a larger partner) is losing one's authentic voice and brand identity. There are two routes to consider depending on your objectives:
  • In some collaborations, there needs to be one service identity, even where there are multiple delivery partners. Alison Lowe, Chief Executive at Touchstone explains: "Touchstone is part of a city-wide homelessness prevention housing scheme called Beacon. Commissioners wanted one brand and one name and so that part of our organisation is Beacon, although there are three organisations as partners. In this case, it made sense."
  • In other times, you will want to keep your brand identity and have control over the messaging. If that's true for your charity, you can start with aligning overarching messaging and brand with individual voices at the grassroots level. The best way of cracking it is workshopping with all internal stakeholders. Gain buy-in and understanding of overarching comms and messaging while relinquishing a bit of control to enable each party to use their own voice to help tell stories, but on the foundation of the key/overarching message. 
(Tips by Wayne Murray, Strategy Director at Audience: Fundraising and Communications and  Alison Lowe, Chief Executive at Touchstone)  
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What are your concerns and experiences with charity collaborations? Let us know in the comments section below.Â đŸ€©
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