Dave Percival
Admin, Ops, IT & Finance
'We're on line now' or chatbots
David Knights Strategic Communications & Marketing Consultant at Knightshouse Ltd Posted 2 years ago
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Interested to hear the experience of any charities that have implemented a 'speak to us now' type bot on their website or who have implemented a full on automated chatbot. We are thinking of a contact us online instant chat bot to reduce the number of phone calls which can be answered more quickly and efficiently with instant chat. But wondered whether this was also an opportunity for an automated 'ask me a question' type autobot when this is not available. Thoughts and experiences most welcome.
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